Good Service Alert

When Deb and I were in Halifax last Summer, I purchased a Kodak Playsport Zx3 video camera. It proved to be a perfectly capable little outdoor camera, with 1080p recording capability, image stabilization and a waterproof shell, all for $130. Not bad. Since then, I have also pressed it into service to record numerous family events, and except for a bit too much color noise in low light situations, it has worked well.

Unfortunately, about a week ago, it developed a dark spot in the image sensor as you can see from this still frame from a test movie I shot:

A spot on the frame

The weird thing about this is, if I pointed the camera at a bright light source and then back where it was originally, the spot would disappear and would stay gone even if I waited until the light level stabilized again. However, a minute or so after that point, the dark area would reappear.

Given that I only paid $130 for the camera, I figured it probably wouldn’t make sense to try to get it repaired — most camera places won’t even assess a camera repair for less than $75, let alone do the work — but just as I was about to toss it on my “junk tech toy” pile I remembered that I had actually spent the extra $20 for an extended warrantee for it. So, instead of junking it, I hunted around for the original receipt and then headed off to the local Staples.

Now, remember the Staples where I originally bought the camera was in Halifax, so I wasn’t confident that they were going to be able to do anything for me in any case, but as soon as I walked into the one in Barrhaven I was met by someone who listened to my explanation of the problem, took a quick look at my bill, and then simply handed me a new camera. They didn’t even make me hang around while they did the associated paperwork, but simply initialed my bill to indicate that an exchange had been made and then sent me on my way.

I must say first that the $20 was apparently money well spent, but more than that, I can honestly say that I have never had a better customer service experience. If only all stores dealt with customers this well! GJ, Staples. Thanks.

Leave a Reply